Refund & Cancellation Policy

Last Updated: 11 September 2026

At Varni CCTV, we aim to provide quality products and a smooth shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

1. Order Cancellation

Customers may request cancellation of an order before the product has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return or replacement process.

To request cancellation, please contact us as soon as possible using the contact details provided on our website.

2. Cancellation by Varni CCTV

We reserve the right to cancel an order in circumstances including:

• Product being unavailable.

• Incorrect product pricing or technical errors.

• Incorrect or incomplete customer information.

• Suspected fraudulent or unauthorized transactions.

• Delivery limitations in a particular location.

• Other legitimate operational reasons.

If an order is cancelled after payment has been successfully received, the applicable amount will be refunded through the appropriate payment method, subject to the applicable payment gateway or banking process.

3. Return Eligibility

A product may be eligible for return or replacement where applicable if:

• The wrong product was delivered.

• The product was received damaged.

• The product has a manufacturing defect covered under the applicable return/replacement terms.

• The product received is materially different from the product ordered.

Customers should contact us promptly after receiving the product if they identify an issue.

4. Unboxing & Product Condition

For products such as CCTV cameras, DVR/NVR, hard disks, computers, laptops, networking equipment, and electronic accessories, customers are advised to inspect the package and product carefully after delivery.

Where appropriate, customers may be requested to provide clear photographs or video evidence of package damage, product damage, missing items, or other issues to help us verify the claim.

Products should be returned in their original condition with original packaging, accessories, manuals, cables, invoices, and other supplied items wherever applicable.

5. Products Not Eligible for Return

Certain products may not be eligible for return due to their nature, installation, customization, activation, usage, or other applicable conditions.

This may include:

• Customized or specially assembled computers.

• Products that have been installed or substantially used.

• Products damaged due to improper installation or handling.

• Products physically damaged after delivery.

• Products modified, repaired, or tampered with by an unauthorized person.

• Products missing original accessories or packaging, where such items are required for the return.

• Software, licenses, activation keys, or digital products once activated or used, where applicable.

Specific product pages may contain additional return conditions.

6. Damaged Product on Delivery

If a package appears damaged at the time of delivery, customers should, where possible, record the condition of the package and contact us promptly.

For a damaged product claim, we may request photographs, videos, packaging details, invoice information, or other information required to investigate the issue.

7. Wrong Product

If you receive a product different from the product ordered, please contact us promptly.

After verification, we may arrange a replacement, return, or applicable refund.

8. Defective Product & Warranty

Some products may be covered by the manufacturer's warranty.

Where an issue is covered under manufacturer warranty, the product may need to be handled through the manufacturer's authorized service centre or warranty process.

Warranty coverage is subject to the manufacturer's terms and exclusions.

9. Refund Process

Once a return, cancellation, or refund is approved, the applicable refund will be processed through the appropriate payment method or refund mechanism.

The time taken for the amount to appear in the customer's bank account or payment account may depend on the payment gateway, bank, card issuer, or other financial institution.

10. Shipping Charges

Shipping charges, return shipping charges, or other applicable charges may be treated differently depending on the reason for the return, product condition, and applicable policy.

Where a product is incorrectly supplied or arrives damaged and the claim is verified, we will determine the appropriate resolution on a case-by-case basis.

11. Refund Exclusions

A refund may not be available where:

• The product was damaged after delivery due to customer handling.

• The product was incorrectly installed or used.

• The product was modified or repaired without authorization.

• The product is outside the applicable return period.

• Required accessories, packaging, or components are missing.

• The issue is not covered by the applicable return or warranty terms.

12. How to Request a Return or Refund

Please contact Varni CCTV using the contact details available on our website and provide:

• Order number.

• Customer name.

• Contact number.

• Product name.

• Reason for return/refund.

• Relevant photographs or videos, if requested.

We will review the request and communicate the applicable next steps.

13. Policy Changes

Varni CCTV may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

14. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact us through our website.

Website: varnicctv.com
Contact: +91 9859869876

By placing an order on our website, customers acknowledge that they have read and understood this Refund & Cancellation Policy.